Privacy policy

Last Updated: October 18, 2026

Infrareed Sauna LLC ("we," "us," or "our") operates https://infrareed-sauna.com (the "Website"). We respect your privacy and are committed to protecting the personal information you share with us when browsing our Website, purchasing our products, or contacting our customer support team.

This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you may have regarding your personal information.

1. Information We Collect

We may collect the following categories of information when you use our Website.

Personal Information You Provide

When you place an order, contact us, or otherwise interact with our Website, you may provide:

Name and contact information, including email address and telephone number.
Billing and shipping addresses.
Order details, including products purchased, order numbers, and delivery information.
Payment-related information necessary to process your purchase. Payment card details may be collected and processed directly by our payment service providers.
Information you include in messages sent to our customer support team.

Please do not send sensitive personal information through ordinary email unless it is necessary and you have been provided with an appropriate secure method.

Automatically Collected Information

When you visit our Website, certain information may be collected automatically, depending on the technologies and services we use. This information may include:

IP address and general location information derived from it.
Browser type, device type, and operating system.
Pages visited, referring websites, and interactions with our Website.
Website access dates and times.
Cookie identifiers and similar online identifiers.

We use this information, where applicable, to operate our Website, understand website performance, improve the shopping experience, protect against fraud, and measure advertising effectiveness.

2. How We Use Your Information

Infrareed Sauna LLC may use personal information for the following purposes:

Order fulfillment: To process payments, confirm purchases, arrange shipping, and deliver products.
Customer service: To respond to questions, resolve order issues, and provide support.
Order communications: To send order confirmations, shipping updates, tracking information, and important service notifications.
Website operations: To maintain, troubleshoot, and improve our Website and shopping experience.
Security and fraud prevention: To identify suspicious activity, protect transactions, and help prevent unauthorized access.
Marketing and advertising: Where permitted by law and consistent with your preferences, to measure advertising performance, understand customer interactions, and provide relevant promotional content.
Legal compliance: To comply with applicable laws, regulations, lawful requests, and legitimate business obligations.

We do not use personal information for purposes that are materially incompatible with this Privacy Policy without providing any additional notice or obtaining consent when required by law.

3. Cookies and Similar Technologies

Our Website and certain third-party services may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

Remember shopping cart contents and website preferences.
Support essential website functionality and security.
Understand website traffic and performance.
Measure advertising conversions and campaign effectiveness.
Support personalized advertising, where enabled and permitted.

You may be able to control cookies through your browser settings or through a cookie preference tool available on our Website.

Disabling certain cookies may affect the functionality of some website features.

Where applicable law requires consent for non-essential cookies or advertising technologies, we will seek consent before activating those technologies as required.

4. Microsoft Advertising and Third-Party Advertising

We may use Microsoft Advertising to promote our products and measure the effectiveness of our advertising campaigns.

If we implement Microsoft Advertising tracking technologies, including the Universal Event Tracking (UET) tag, Microsoft may receive information about visits and interactions with our Website. Depending on the tracking configuration and applicable permissions, this information may include page views, conversion events, device or browser information, online identifiers, and other event data.

This information may be used to measure advertising performance, attribute purchases to advertising campaigns, improve campaign effectiveness, and support personalized advertising where permitted.

Microsoft processes information in accordance with its own privacy terms. You can read Microsoft's Privacy Statement at:

https://www.microsoft.com/en-us/privacy/privacystatement

You can learn more about Microsoft's advertising and privacy controls through Microsoft's privacy resources.

We do not claim that Microsoft tracking is active unless the relevant technology has actually been implemented on our Website.

5. How We Share Personal Information

We may share personal information with third parties when reasonably necessary for the purposes described in this Privacy Policy, including:

Payment processors: To securely process payments and help prevent fraudulent transactions.
Shipping and fulfillment providers: To deliver orders and provide tracking information.
Website hosting and technology providers: To operate, maintain, and secure our Website.
Customer support providers: To help us respond to inquiries and manage customer service.
Analytics and advertising providers: To measure website activity, conversions, and advertising performance, where applicable.
Professional advisers and authorities: Where necessary for legal compliance, dispute resolution, fraud prevention, or the protection of legal rights.

These providers may process information according to their own applicable privacy terms and contractual obligations.

We do not sell personal information in exchange for money. However, certain advertising or analytics activities may be considered "sharing," "selling," or targeted advertising under particular state privacy laws. Where applicable, we will honor the rights and opt-out choices required by law.

We do not authorize third parties to use personal information received from us for purposes that are not permitted by applicable law or our relevant agreements.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage is completely secure. We cannot guarantee absolute security.

You can help protect your information by using secure devices, keeping account credentials confidential where applicable, and contacting us promptly if you suspect unauthorized activity involving your order or personal information.

8. Your Privacy Rights and Choices

Depending on your state of residence and applicable law, you may have the right to:

Request access to certain personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Obtain a copy of certain personal information in a portable format.
Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.
Withdraw consent where processing is based on consent.
Appeal a privacy-rights decision where required by applicable law.

To submit a privacy request, contact us using the information in the Contact Us section below.

We may need to verify your identity before completing certain requests. We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

Marketing Communications

If we send promotional emails, you may opt out using the unsubscribe link included in the email. Even if you opt out of promotional communications, we may still send necessary transactional messages relating to purchases, shipping, or customer support.

Advertising Choices

You may be able to limit personalized advertising through available browser, device, or advertising-platform controls. Where applicable law requires us to recognize legally valid opt-out preference signals, we will handle those signals as required.

9. Children's Privacy

Our Website is intended for a general shopping audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action where required.

10. Third-Party Websites and Services

Our Website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, and advertising platforms.

We do not control the privacy practices of independent third parties. Their collection and use of information are governed by their own policies and terms.

We encourage you to review the relevant privacy policies before providing personal information to those services.

11. U.S. State Privacy Disclosures

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

Depending on the law and circumstances, these rights may include access, correction, deletion, portability, and opting out of certain processing activities, such as targeted advertising or the sale or sharing of personal information.

The personal information categories we may collect include identifiers, commercial information, internet or electronic network activity, and other information that you voluntarily provide or that is necessary to complete a transaction.

We use these categories for the purposes described in this Privacy Policy and may disclose relevant information to the service providers and other recipients identified above.

To exercise applicable rights or ask questions about our privacy practices, contact us at help@infrareed-sauna.com.

We will process requests in accordance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technology, legal obligations, or third-party services.

When changes are made, we will publish the updated version on this page and revise the "Last Updated" date.

We encourage you to review this page periodically to remain informed about our privacy practices.