Terms of service

Last Updated: October 18, 2026

1. Overview

Welcome to Infrareed Sauna LLC. These Terms of Service ("Terms") govern your access to and use of https://infrareed-sauna.com (the "Website") and any purchases made through our online store.

Throughout these Terms, "we," "us," and "our" refer to Infrareed Sauna LLC. "You" and "your" refer to the person accessing our Website or purchasing our products.

By visiting our Website, placing an order, or using our services, you agree to these Terms and our applicable website policies, including our Privacy Policy, Shipping Policy, and Refund and Return Policy.

If you do not agree to these Terms, please do not use our Website.

2. Eligibility and Use of the Website

You agree to use our Website only for lawful purposes and in accordance with these Terms.

You must provide accurate, current, and complete information when placing an order or contacting us.

You agree not to:

Use our Website for unlawful, fraudulent, or unauthorized purposes.
Attempt to interfere with the security or proper operation of our Website.
Submit false or misleading order information.
Use automated methods to access or misuse our Website in a manner that violates applicable law.

We reserve the right to take reasonable action against activity that violates these Terms or applicable law.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications, pricing, and availability on our Website.

However, colors and visual details may vary depending on your screen or device. Product packaging, specifications, and included accessories may vary where changes are necessary and accurately disclosed.

Please review the product description and specifications carefully before placing an order.

If we identify a material error in a product listing, we will take reasonable steps to correct it and communicate with affected customers when appropriate.

Nothing in this section limits your rights regarding products that are defective, incorrectly supplied, or materially different from their description.

4. Pricing and Payment

All prices and applicable charges will be displayed on the Website or during checkout before you complete your purchase.

Unless otherwise stated, prices are shown in U.S. dollars.

Applicable taxes, shipping charges, and other disclosed fees may be added at checkout as required.

You agree to provide valid billing and payment information and authorize the applicable payment provider to process your transaction.

We reserve the right to correct genuine pricing or listing errors. If an error materially affects an order, we will take reasonable steps to contact you and resolve the issue. We will not treat an incorrect price as automatically authorizing an undisclosed charge.

An order confirmation does not necessarily mean that an order has shipped. Order acceptance and fulfillment remain subject to applicable law and any order-status communications provided to you.

5. Orders and Cancellations

After you place an order, you may receive an order confirmation by email.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment authorization failure, inaccurate product information, or an inability to fulfill the order.

If we cancel an order after payment has been collected, we will arrange any applicable refund in accordance with applicable law.

If you wish to cancel an order, contact us as soon as possible at help@infrareed-sauna.com. Cancellation may not be possible once an order has entered fulfillment or has been shipped.

Please refer to our Refund and Return Policy for additional information.

6. Shipping and Delivery

We currently estimate delivery within 6–8 business days for eligible U.S. orders, subject to the shipping terms and estimates stated on our Website.

Actual delivery times may vary depending on product availability, destination, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.

Shipping charges, where applicable, will be disclosed during checkout.

Customers are responsible for providing accurate shipping information. Please contact us promptly if you discover an address error.

For more information, please review our Shipping Policy.

7. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and eligible order cancellations are governed by our Refund and Return Policy, available on our Website.

Please review that policy before placing an order.

Nothing in these Terms removes any consumer rights or remedies that cannot legally be excluded under applicable law.

8. Product Safety and Proper Use

Sauna products must be installed, operated, maintained, and used according to the applicable manufacturer's instructions and safety warnings.

Before use, customers should review the product documentation and ensure that the installation location, electrical supply, ventilation, and other relevant conditions meet the manufacturer's requirements.

Do not modify, misuse, or operate a sauna product contrary to its instructions.

If you have questions about installation or product operation, contact our customer support team or the appropriate manufacturer or qualified professional.

Any product information on our Website is provided for general informational purposes and does not replace professional installation instructions, medical advice, or product-specific safety guidance.

9. Intellectual Property

Unless otherwise indicated, the content on our Website, including text, graphics, branding, design elements, and other materials, is owned by or used with permission by Infrareed Sauna LLC or the relevant rights holder.

You may access and use this content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit Website content without the required permission, except where permitted by applicable law.

10. Third-Party Services and Links

Our Website may use or link to third-party services, including payment processors, shipping providers, analytics services, and advertising platforms.

We do not control independent third-party websites or services and are not responsible for their separate terms, privacy practices, or availability.

Your use of third-party services may be subject to additional terms provided by those third parties.

11. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our Website, you acknowledge that you have had the opportunity to review that policy.

Please refer to our Privacy Policy for information about personal data, cookies, advertising technologies, information sharing, and applicable privacy choices.

12. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its general informational content are provided on an "as available" basis.

We do not guarantee that Website access will always be uninterrupted, error-free, or free from technical issues.

Product warranties, if any, are governed by the applicable written warranty terms and mandatory consumer protection laws.

Nothing in these Terms excludes or limits warranties or consumer rights that cannot legally be excluded or limited under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Infrareed Sauna LLC will not be liable for indirect, incidental, special, or consequential losses arising from the use of our Website or products where such exclusions are legally permitted.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable liability for fraud, willful misconduct, or other non-excludable obligations.

These Terms do not affect any mandatory consumer rights or remedies available to you under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly arising from your unlawful use of the Website or your material violation of these Terms.

Nothing in this section creates obligations that cannot legally be imposed on you or limits any rights you have under applicable law.

15. Governing Law

These Terms are governed by the laws of the State of Texas and applicable federal laws of the United States, without regard to conflict-of-law principles, except where mandatory law provides otherwise.

Any dispute will be handled in accordance with applicable law, including any mandatory consumer protection requirements concerning jurisdiction or dispute resolution.