Refund policy
Last Updated: October 18, 2026
At Infrareed Sauna LLC, customer satisfaction is important to us. We want you to feel confident when purchasing sauna products from our website, https://infrareed-sauna.com.
This Refund and Return Policy explains the conditions for requesting a return, exchanging a product, or receiving a refund for an eligible purchase.
1. Return Eligibility
Customers may request a return within 30 days of delivery.
To be eligible for a return, the following conditions generally apply:
-
The product must be purchased directly from https://infrareed-sauna.com.
-
The product must be unused and in its original condition.
-
The product should include its original packaging, accessories, manuals, and included components.
-
Proof of purchase or an order number must be provided.
-
The return request must be submitted within the applicable return period.
Because saunas can be large, heavy, or complex products, customers should contact us for return authorization and instructions before shipping any product back.
Products that have been installed, used, modified, or damaged after delivery may not qualify for a standard change-of-mind return, subject to applicable law and any rights relating to defective, damaged, or incorrectly supplied products.
2. How to Request a Return
To initiate a return, please follow these steps:
-
Contact us at help@infrareed-sauna.com within 30 days of receiving your order.
-
Include your order number, the product name, and the reason for your return.
-
If the product is damaged, defective, or incorrect, include photographs and a description of the issue where possible.
-
Wait for our customer support team to provide return instructions and confirm the next steps.
-
Package the product securely and follow the return instructions provided.
Please do not send products to our business address without first receiving return instructions, as returns may require a designated return location or special shipping arrangements.
3. Return Shipping Costs
For returns requested because a customer changed their mind or no longer wants the product, the customer may be responsible for the return shipping costs, provided this responsibility is disclosed before the purchase where required by law.
Due to the size and weight of some sauna products, return shipping costs may vary depending on the product, carrier, and return destination.
If a product arrives damaged, is defective, or is materially different from the product ordered, please contact us before arranging a return. We will review the issue and explain the available resolution, including any applicable return shipping arrangements, in accordance with applicable law.
Original shipping charges, if any, will be handled according to the circumstances of the return and applicable legal requirements.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from the item you ordered, contact us at help@infrareed-sauna.com as soon as reasonably possible.
Please provide:
-
Your order number.
-
A description of the issue.
-
Photographs of the product and packaging, where applicable.
We will review your request and work with you to determine an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, repair, refund, or another suitable solution.
Customers do not lose any rights they may have under applicable law by contacting us after a reasonable inspection period.
5. Refund Process
Once an authorized return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow 5–10 business days after refund approval for the refund to be processed by us. Your bank or payment provider may require additional time before the funds appear in your account.
The actual processing time may vary depending on your payment provider.
If you have not received your refund after the expected processing period, please contact us at help@infrareed-sauna.com.
6. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, contact our customer support team to discuss available options.
Exchanges or replacements are subject to product availability and the circumstances of your request.
If you wish to exchange a product for a different model or item for personal preference, please contact us before returning the original product. Additional charges or shipping costs may apply, where permitted by law and disclosed before proceeding.
7. Cancellations
If you wish to cancel an order, contact us as soon as possible at help@infrareed-sauna.com.
We will make reasonable efforts to cancel an order before it is processed or shipped. However, cancellation cannot be guaranteed once an order has entered fulfillment or has been dispatched.
If an order cannot be canceled before shipment, you may request a return in accordance with this policy and applicable law.
Any eligible refund for a canceled order will be processed to the original payment method.
8. Non-Returnable Items
Certain products may not be eligible for standard change-of-mind returns where permitted by law. These may include:
-
Products that have been installed or used.
-
Products damaged through misuse, improper installation, or handling after delivery.
-
Products modified or altered after delivery.
-
Items expressly identified as non-returnable before purchase, where such restrictions are permitted by law.
These exclusions do not limit any rights or remedies that customers may have under applicable consumer protection laws for defective, damaged, misrepresented, or incorrectly supplied products.
9. Refund Policy and Consumer Rights
This policy is intended to explain our standard return and refund procedures. It does not exclude, restrict, or replace any consumer rights that cannot legally be waived under applicable law.
Where applicable law provides additional rights or requires a particular remedy, we will comply with those requirements.
10. Contact Information
For return requests, refund questions, cancellations, or product concerns, please contact us.
Company Name: Infrareed Sauna LLC
Website: https://infrareed-sauna.com
Business Address:
310 W 12TH ST
FRIONA, TX 79035
United States
Email: help@infrareed-sauna.com
Phone: +1 914-430-4605
Please include your order number in all order-related inquiries so we can assist you more efficiently.