Shipping policy

Last Updated: October 18, 2026

At Infrareed Sauna LLC, we are committed to providing a smooth, transparent, and reliable shipping experience for our customers throughout the United States. This Shipping Policy explains how we process, ship, and deliver orders placed through infrareed-sauna.com.

1. Shipping Destinations

We ship sauna products to customers within the United States. Shipping availability may depend on the product and delivery address.

Please provide a complete and accurate shipping address when placing your order to help avoid delivery delays.

2. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Please allow time for order verification, preparation, and dispatch before your order is shipped. Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may vary depending on product availability, order volume, and fulfillment requirements.

3. Shipping and Delivery Time

Our estimated shipping and delivery timeframe is 6–8 business days for orders shipped within the United States.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

We make every reasonable effort to ensure that orders are shipped and delivered within the estimated timeframe.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

If free shipping is offered on a particular product or order, the applicable offer will be clearly communicated on the website or at checkout.

We do not intend to charge customers undisclosed shipping fees after an order has been placed.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation using the contact information provided at checkout.

When tracking information is available, we will provide shipment tracking details by email so you can follow your order's progress.

Please allow time for the carrier to update tracking information after the shipment has been dispatched.

If you have questions about your order or tracking information, contact us at help@infrareed-sauna.com or call +1 914-430-4605.

6. Delivery Delays

Although we work to meet our estimated delivery times, delays may occasionally occur due to circumstances such as:

Severe weather or natural events.
Carrier service disruptions.
Public holidays and peak shipping periods.
Incorrect or incomplete shipping information.
Unexpected fulfillment or transportation delays.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate relevant updates.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at help@infrareed-sauna.com.

We will make reasonable efforts to correct the address before shipment, but address changes cannot be guaranteed once an order has been dispatched.

Additional charges or delivery delays may apply if a carrier requires address correction or redelivery.

8. Lost, Missing, or Damaged Shipments

If your shipment appears to be lost, has not arrived within the estimated delivery timeframe, or arrives damaged, please contact our customer support team.

Please include your order number and any relevant tracking information. For damaged products, photographs of the packaging and product may help us assess the issue.

We will review the situation and work with the relevant shipping carrier, where appropriate, to determine the next steps.

9. Delivery Restrictions

Delivery availability may vary by location and product. Certain addresses may be subject to carrier restrictions or additional delivery arrangements.

For large or heavy sauna products, customers should review any delivery instructions or requirements provided during checkout or communicated by our customer support team.